1.1       Upon placing Your order, You may cancel Your order within the time-frames mentioned on Our Website. If You cancel Your order within such time-frame, we will, in Our sole discretion, refund the monies to Your Vijetha Wallet or directly to You. However, please note that any cancellation shall not be accepted after the time-frames mentioned on Our Website, and in case, we choose to accept Your cancellation, we may choose to not refund any of the monies or a portion of the monies spent by You in placing such order.

1.2       We take no responsibility for goods signed by an alternative Person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorized by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. You are to note that the delivery will NOT be redirected / redelivered to any other address in any circumstances. Further, You are to note that the Product will be delivered only in the city it is mentioned as "available" on this Website.

1.3       All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the Website. Also the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person.

1.4       Subject to Clause 11.1, You may return a Product in case of damage or defect within 7 days of purchase for non-perishable products and within 2 days of purchase for perishable products.

1.5       Any amounts to be returned to You by Us for any of the reasons in these Terms shall be credited to your VijethaWallet. Cash refunds shall be at Our sole discretion.

1.6       You are to note that:

  • (a) Products can be returned or exchanged only if the original receipt is presented;

  • b) The refund or exchange shall be subject to inspection and in case it is not approved, then no refund & exchange shall be initiated;

  • (c) The Product must be unused and in the same condition that you received it. It must also be in the original packaging; and

  • (d) We reserve the right to make changes to Our Return & Exchange Policy from time to time.

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